Boarding & Daycare Cancellation Policy
These policies apply to new reservations, including Daycare & Train and Board & Train. Previously executed customer agreements retain their agreed terms.
Payment at booking
All boarding and daycare reservations require payment in full at the time of booking. A reservation is not secured until payment has been received. Our small-scale operation has limited availability. An inquiry does not reserve dates; we first discuss availability, suitability, arrangements, and the full amount due.
Cancellation and one-time rescheduling
- Regular boarding: cancel at least 7 days before scheduled arrival to reschedule one time, subject to availability.
- Holiday boarding: cancel at least 14 days before scheduled arrival to reschedule one time, subject to availability.
- Daycare: cancel at least 24 hours before the appointment to reschedule one time, subject to availability.
The corresponding boarding or daycare rules apply to reservations that include training.
Payments for cancellations made after the applicable notice deadline are generally nonrefundable and may be forfeited under the reservation agreement, subject to applicable law. Payments for no-shows are generally forfeited, subject to applicable law.
If Ebonheart cancels
If Ebonheart Kennel cancels a reservation because we cannot provide the agreed services, the customer receives a full refund for services we cannot provide.
Shortened boarding stays
Reducing the length of a boarding reservation is a partial cancellation. With at least 7 days’ notice for regular boarding or 14 days’ notice for holiday boarding, payment associated with removed days may be applied toward one future rescheduled stay, subject to availability.
Reductions requested after the applicable deadline are generally nonrefundable. Unused reserved days are not automatically refunded or credited once a boarding stay has begun.
Any adjustment reflects the amount originally paid for the affected days. Holiday-rate payments do not guarantee an equal number of future days at a different rate.
One rescheduling opportunity per original reservation
Each original reservation is eligible for a maximum of one rescheduling opportunity when the required notice is provided. Customers cannot repeatedly reschedule the same reservation to avoid cancellation deadlines.
If a customer cancels a rescheduled reservation or fails to attend, the remaining payment is generally forfeited, subject to applicable law. Additional changes may be approved at Ebonheart Kennel’s discretion but are not guaranteed.
Rescheduling is subject to availability. Original dates, accommodations, and rates are not guaranteed for the new reservation. Additional charges for higher rates or additional services must be paid before the new reservation is confirmed. Transferring a reservation to another customer requires Ebonheart Kennel’s approval. We do not automatically create expiring gift certificates or credits.